Gem Cabinets
3.4/5
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14101 128 Ave NW, Edmonton AB T5L 3H3
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3.4/5
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    hammercase
    Par

    Gem built slide o...

    Gem built slide out drawers for our existing kitchen lower cabinets. The job was awesome and quality of workmanship great. The color match was good, must the grain of wood was not perfect. However, that is the difference between a 4 and 5 in my books. I will return soon for bathroom upgrades.

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    ldmann21
    Par

    Kitchen Renovation

    I made the mistake of going with a cabinet company recommended by my designer. Gem Cabinets was supposedly one of the 'best in the city'. If they are one of the best then it is a sorry state for the Edmonton consumer. Much of the product received was damaged, the wrong size or otherwise substandard. The 'Custom' open shelves that were built at Gem’s facility were of very poor quality and looked as if they were built in high school shop class. The 'Custom' posts that I was told were $1000 a piece were 3 inches to deep. One of my pantries was cracked and both had brackets screwed into the side to hold the loose shelves in place for shipping. I asked that the pantries be replaced. Gem Cabinets tried two more times to rebuild the cabinets and still could not get it right. The decorative door panels were too small and had to be reordered. Then, after sending me a text that the door panels were reordered, I found out 1 month later the panels had not been ordered and would take another month to come in. In all, 11 of 25 components that were delivered were either the wrong size, damaged or substandard in some form. The custom table was delivered a full 2 months after initial delivery. I was told, as compensation, I would be provided with Granite at cost. When I was provided with the quote for the granite it was almost double the price of what I could buy it for retail at a reputable granite supplier. The cabinet hardware even came without screws. In all, I received the last piece of my kitchen a full 6 months after the initial delivery. The excuses that were provided to me were unacceptable and sometimes laughable. I documented every aspect of my experience and presented it to Gem Cabinet management looking for compensation. I received none. My recommendation is run, don't walk, away from Gem Cabinets.

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