Gemini Bridal Prom & Tuxedo Corner of 66th St and 137th Ave

The lady upstairs gave exceptional customer service! However the tailoring experience we had was Absolutely horrible! We had so many issues. The lady was extremely disrespectful to me, my daughter and the dress!Their tailoring area was dirty, strings everywhere! It took me forever to pick all the strings off of her dress! I was grossly overcharged and ended up having to take the dress elsewhere to get the job finished properly! I would never recommend this place.

The service was not flexible. They kept directing us to go back to the front desk when we were ready. We wanted to ask questions and get service but they would only answer a few questions and then leave. No we did not have an appointment but I would of appreciated better service. When I did ask for a dress they did not have it available because the company was discontinued or not in the color I was hoping for. I wont be going back!

Best stores for bridal and prom . A lots of choices. And very good service

Literally go anywhere but here. Staff was rude and unwelcoming. We were lied to just so sales person could get the sale. Alterations were quoted at almost the cost of the dress! Horrified at the lack of care to customers. Management didn’t care so we are taking the dress elsewhere for alterations. They only care about the sale. I’m in customer service and feel I could take Gemini on as clients to reach them how it’s done. So disappointing for my daughters first big event.

I will try to sum this up but it was an endlessly horrible experience to shop here. The staff were abysmally rude; they bodyshamed one of our party, blamed our bride for being lied to by their own staff, and flat out ignored us when we spoke. The dresses are extremely cheaply made but extravagantly priced. You are made to wait, ignored, and argued with. Please save your money and shop somewhere where customers are respected.

It doesnt matter if your service speaks all these languages if the service you are offering is awful, and all your dresses are extremely cheap when they come in. Hemming costs 250. Just dont shop here. Its all wonderful until your dress comes in, and your dress looks cheaper than 150 when you payed 450. Frayed at the bottom, sewing job is visible, and no compensation. They dont care about customers, they care about money. Do not shop here.

I went shopping for a mother-of-the-bride dress with my mother and daughter (the bride). We managed to find options in plus sizes on our own. Katrina was our Service Consultant and the only one on duty at the time but my daughter helped me with trying on dresses. Katrina managed to answer most of our questions but had to confirm some with the owner who never showed up while I was there. I found a dress and now have to wait for it to arrive to see if it is as promised.

What a horrible place to shop for dresses. My family have never been treated so disrespectful in all our lives.We arrived. Had to wait 10 min before anyone would speak to us.(Several people standing behind the counter doing nothing.) No on else in store. Finally we were told go pick out your dresses from top of stop floor when ready bring down stairs. Which we did. Only to be reprimanded and have a few of our choices taken away. Had to wait another 15 minutes before someone would come with to

Staff were helpful. I did not have an appointment but they were very accommodating.

The people here were very helpful in providing assistance and in helping me find the style that I was looking for my grad dress. There is a vast selection as well and so many to choose from!! Highly reccomend checking it out if you're searching for any time of dress for a special occasion.

Pretty dress, barely any in plus size.

Very rude. Never coming back ever again. Didn't get any help and all they did was sit around and argue. Also, if you're plus size, they won't help you like the skinny girls.

I would never rec...

I would never recommend you. I asked if your store was part of the Gemini store in Londonderry mall. The answer given was yes. I had to drive to Londonderry mall to find out Gemini was closed. In fact you are the same store with the same lousy customer support and service. Are you ever going to shape up? I would never recommend you! I bought 2 ball gowns my first visit, this time I was looking for 4 cocktail dresses, necklace & purse. You don't deserve my business with your 'can't try on the d