Basco Collision Centre

I brought my vehicle in for repairs from an accident and am so not impressed with the service. My insurance company sent me here. They did not check to see if things worked i.e. back wiper and I have heated mirrors and they replaced with regular mirrors.. how does this happen .. do they not check to see if things do not work and how could you replace heated mirrors with regular.. would there not be cables ?? I definitely will not go back here.