Purchase experience was very pleasant, no pressure and very friendly. Requested delivery date a month in advance. They called me the week before to confirm and again the day before. They arrived on time, very friendly and knowledgeable staff. They unpacked and set up my couch set and removed all packaging. My bedroom set, they put it together. Yes there was a problem, my bed side panels were the wrong color, not their fault, it was what was sent. They promised to come back the next morninLire plus
I have found great value patio furniture and glass doors from this place. Staffs were very accommodating also in answering all my queries. I will go back here for sure.Lire plus
Qe purchased a couch and loveseat. Great service by Hasan. He is very knowledgable. We were able to get what we wanted and given excellent advice. We are happy with the overall experience. This is our first purchase with La-Z-Boy. Thank you for an excellent first experience. Lire plus
Because the store is overloaded with merchandise it's challenging to know where, what you need is. I usually I find an employee or especially the manager who seems to know where everything is, and she is VERY willing to help. Terry.Lire plus
I called yesterday checking to see if there was an item in the store before making the trip to the store and before I could finish my explanation I was rudely cut off twice. I called a third time and was able to get help from someone who sounded more mature. The first two employees sounded younger. I did complain to the third person who was more courteous and customer friendly. However, my instore experience was great. Lire plus
Recently shopped at this store for some furniture items and happen to meet with sales person Renu there. She was very helpful and had full knowledge about furniture and other items in the store. She has very good communication skills, friendly and she made us feel very special. Took time in understanding our needs and then was very patient while we were making decision She never pushed or rushed us to complete the purchase. She was very profession and wonderful to deal with. Amazing! Lire plus
There is human error all around but when a company goes above and beyond to correct it- they ought to be commended. I have made my furniture purchases from The Brick on Weston RD. The staff is very helpful, particularly CJ. On my last purchase, there was an error and Customer Rep was quick on having the issue corrected at no extra cost to me. Within days the correct item arrived at my home and was taken care of by the delivery team. I am pleased with my purchase, thanks for the good service.
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I'm taking the time to write this because I think excellent service and business practices should be acknowledged. I purchased a mattress on sale at this location and I absolutely cannot fault any aspect of the whole transaction, beginning and ending with the salesperson, Patience. She went out of her way including on her days off to assist us and follow up the purchase, and the whole organization seems to be well-run in terms of how sales are handled and followed up. Very impressed.Lire plus
Best products in town. They have good quality stuff. Just make sure you find a friendly attendant and your day will be smooth. To get the best out of them, the chairman/CEO is the best to deal with.Lire plus
I purchased some chairs from this company that did not wear well. Within a day of my reporting the matter to Brian, he contacted the manufacturer and requested that I send a photo of the damaged chairs. I did so and within a very short time received a message that the faulty chairs would be replaced and shipped to me at no cost. Brian was prompt, courteous, professional and accommodating - I was very impressed with his service.Lire plus
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