Gutter Doctor
4.4/5
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  • Anglais,
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305-4625 Varsity Dr NW, Calgary AB T3A 0Z9
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Évaluations et commentaires - Gutter Doctor

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4.4/5
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    chrisharr
    Par

    Good work and good price

    They did a good job fixing the problems I had at the front of the house. Every time the weather warmed up this winter we got a terrible ice spot on the walkway right in front of the front door. I feared someone was going to slip and hurt themself at some point so i found Gutter Doctor online and am happy with the work they did. They even came over the day after I called on a Sunday so that was very convienent for me.

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    brents
    Par

    Great Services

    Gutter Doctor asked me for a reference on this site so here it is. I run a home maintenance service business for a few upper end clients who own several houses each and I subcontract some of the work for stuff that is beyond my scope of expertize. I have relied on Gutter Doctor for about 4 years. They really know their stuff and give me time to pay the bill. I only really ever had one issue over the last 4 years and it was fixed up fine after a phone call. It was just a mix up with the tenant telling Gutter Doctor what to do who shouldn’t have been. I think I will always use Gutter Doctor because they are good reasonable people who do good work at a good price. No complaints.

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    chacho
    Par

    To fix the loose fascia

    Dear Gutter Doctor, We are pleased with your company’s service! We had trouble trying to get someone to fix the loose fascia on our house at a reasonable cost. It was way up high so the wind blew it loose in the summertime storms and it has been banging against the house in the wind ever since! We got quotes for up to $550 from companies that we didn’t really trust after meeting them but your company was not only prompt and professional but was also the cheapest at just $250. Definitely referring you around town. Thankyou so much, Pam

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    Sehall
    Par

    Unprofessional and lack of customer service

    From our experiences, Gutter Doctor is an unprofessional company that does not understand customer service, at all. We had one of their service technicians come to our house in April 2012. He said he was going to replace the fascia and re-attach the gutter. After he told us that he completed the work in less than two hours, and with no new material used, he left an invoice for the amount originally quoted for labour and materials (replacement of the fascia). When we questioned the cost and why the work had not been completed as per our conversation, he told us that "I am expensive". As I was dissatisfied by his response, I called the office again and asked to speak with the manager. I was told he was "out of town" and would return my call. On December 22/12 I received a message from the manager (J) that he would take off our gutter and fascia or send us to collections if we didn't pay. When my wife returned the call, he stated that a follow up invoice was sent (we did not receive it and they could not provide us with a copy) and that I had apparently called him in October to refuse payment - completely false, as my wife and I were in Europe on our honeymoon at the time - December 22/12 was the first contact we received since I left the request for (J) to call in April - completely unacceptable! We then again asked for a resolution to the discrepancy between what we were told the work would include and what actually occurred; (J) refused to come to our home to review the work stating, "I don't have time, I have a life." We paid the invoice realizing that we were not getting anywhere, nor any resolution with this company. We have worked with many companies and trades over the past 12 years, as we own two 100 year old homes. We pay our bills and have never experienced this before. I would not recommend this company to anybody.

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    Réponse d'entreprise 9 novembre 2015

    This customer was quoted $400 to fix the fascia by re-securing it to the house (not replacing the wood). In order to do so, the gutter had to be removed and re-installed. After the work was completed the customer decided that he wanted new wood put there instead of just re-securing the old wood even though there was nothing wrong with the old wood. We believe that he didn't like that it only took 2 or 2.5 hours to do the job and thought it should have taken longer for the money, so he refused to pay. Only after a long struggle and discounting the bill did he finally pay something, at which point he wrote this review.

    JeanD9
    Par

    Shingles flashing, spruce needles and flooding

    A problem with our downspouts being blocked by spruce needles and another area of gutter made us try Gutter Doctor. Their worker Jenner was very friendly and polite. He was quick and skilful clearing the blockages and changing the slope of one stretch of gutter. Since our house is over 40 years old we decided to also have Jenner install shingles flashing, to prevent water from creeping behind the gutters and rotting the wood. Gutter Doctor did a fantastic job of this - everything neatly in place and peace of mind for us. Before the snow came we had opportunities to see that all the flashing and gutters were working perfectly in the rain.

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